The Access Journey is committed to providing an inclusive and accessible online experience for everyone, including people with disability. We want as many people as possible to be able to access, navigate, and engage with the content on this website.

This Accessibility Statement applies to the website located at www.theaccessjourney.com.au.

Our commitment to accessibility

We recognise that accessibility looks different for different people. As a platform focused on accessible and inclusive tourism, we take website accessibility seriously and are committed to ongoing improvements to support users who may rely on assistive technologies or alternative ways of accessing information.

Accessibility standards and guidelines

We aim to make our website as accessible as reasonably possible and work towards alignment with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where practical.

What we are doing to improve accessibility

We take a range of steps to support accessibility, including:

• Using clear headings and logical page structure to help with screen reader navigation
• Designing pages to be readable and consistent across devices
• Providing text alternatives (alt text) for images where appropriate
• Supporting keyboard navigation where possible
• Using accessible forms and clear labels where possible
• Reviewing and improving content over time as the website grows

www.theaccessjourney.com.au uses the OneTap accessibility toolbar, which provides:

• Text size and contrast adjustments
• Link and text highlighting
• Full keyboard navigation
• Keyboard shortcut: Alt + . (Windows) or ⌘ + . (Mac)

The OneTap accessibility toolbar can be enabled by clicking on the icon that appear in the top righthand corner of the page.

Third-party content and limitations

Some parts of this website may include content or tools provided by third parties, such as:

• Embedded social media posts or videos
• Booking tools (e.g. scheduling links)
• Maps or location-based embeds
• External links to other websites

While we aim to choose reputable providers, we do not have full control over the accessibility of third-party platforms or embedded content. In some cases, these elements may not meet the same accessibility standards as the rest of the website.

Known accessibility issues

We are continually working to improve the accessibility of this website. There may be some areas that are not yet fully accessible, such as:

• Older content that may not include full image descriptions/alt text
• PDFs or downloadable files that may not be fully optimised for screen readers
• Occasional layout or formatting issues on some devices or browsers

If you experience any issues, we encourage you to contact us so we can investigate and improve.

Accessibility feedback and support

We welcome feedback about your experience on our website. If you have difficulty accessing any part of the website, or if you would like content provided in an alternative format, please contact us:

📧 info@theaccessjourney.com.au

To help us respond more effectively, please include (where possible):

• The page URL or page name
• What you were trying to do
• The device and browser you were using
• Any assistive technology used (e.g. screen reader)

We will do our best to respond within a reasonable timeframe and work with you to find a solution.

Statement updates

This Accessibility Statement may be updated from time to time to reflect improvements to the website or changes to accessibility practices. The most current version will always be available on our website.