Five truths about accessible tourism
December 9, 2025
Belinda partners with tourism operators, destinations and industry bodies to improve accessibility, using lived-experience insight and accessible tourism research to deliver practical speaking, training and advisory support.
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Accessibility is not just a compliance issue. It drives demand, revenue and reputation across the whole visitor journey.
1 in 6 Australians live with disability and often travel in groups.
Accessible products bring higher occupancy, longer stays and strong word-of-mouth.
Good access makes trips smoother for families, older guests and locals.
Investing now future-proofs your business for events, regulation and demand.
Book a discovery call with Belinda to talk through your current access, the guests you want to better serve and the changes that will make the biggest difference. It is a focused conversation to see how The Access Journey can support your team and goals.
Belinda shares accessible tourism insights with industry, government and academic audiences through conference presentations, articles and research.
Research paper on accessible adventure tourism and supply-side opportunities.
Panel on leveraging the 2032 Olympic and Paralympic Games.
Panel “The Impossible is Possible: Adventure Tourism for All.”
Article “Five Truths About Accessible Tourism.”
Research on supply-side barriers and opportunities for inclusive tourism.
Transforming Tomorrow: Leveraging Opportunities to Create Change in Tourism, Hospitality and Events.
If you are planning a project, event or upgrade and want practical support with access, Belinda would love to hear from you.
Belinda starts by understanding your business, your guests and any existing access features. From there she can help you prioritise quick wins and longer-term improvements so you are not trying to fix everything at once.
No. Wheelchair access is important, but accessibility also includes clear information, communication, booking processes, sensory needs, bathrooms, parking, staff attitudes and more. Belinda looks at the whole visitor journey, from planning online to returning home.
Yes. Travellers with access needs are a significant market for regional tourism, and many prefer quieter, nature-based experiences. Even small steps can make a big difference and help you stand out in your area.
Belinda offers conference speaking and panels, staff training, advisory sessions, and input into projects, strategies and campaigns. Support is tailored to your goals and stage of the journey.
If you’re looking for a formal audit that confirms compliance with Australian Building Codes or Accessibility Standards, that’s not what we offer. At The Access Journey, our focus is on feedback based on lived experience, what works well, where barriers show up, and what simple changes could make your space more inclusive and welcoming for people with disability.
Yes. Discovery calls, advisory sessions and many workshops can be delivered online, which is often easier for regional teams or busy operators. In-person sessions can also be arranged where feasible.
Not always. Some changes involve buildings and infrastructure, but many high-impact improvements are about information, policies, staff training and simple physical adjustments.
Accessible tourism is about meeting the needs of a diverse customer base, improving guest experiences, and increasing revenue. Here are five truths about accessible tourism that every business should know.
A world-first wheelchair accessible vertical restaurant, 17 metres in the air above Brisbane Powerhouse. I share what
Explore Uluru in a power wheelchair with accessible accommodation, guided tours, sunrise and sunset experiences, and a
