Five truths about accessible tourism
December 9, 2025
This Privacy Policy applies to all personal information collected by The Access Journey (we, us or our) via the website located at www.theaccessjourney.com.au
The Access Journey is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
Personal information is information or an opinion that identifies an individual. The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
Examples of personal information we collect and hold may include names, company names, addresses, email addresses, phone numbers and facsimile numbers.
We may collect personal information from you whenever you input such information into the website, a related app, or provide it to us in any other way.
The key ways we collect personal information include when you:
We also collect cookies from your computer, which enable us to identify when you use the website and help customise your website experience. Cookies are small files stored on your device that allow us to recognise repeat visits and understand how the website is used. Cookies do not typically identify you personally. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of the website.
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients, and for marketing purposes. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by using the unsubscribe option included in our communications or by contacting us in writing. We will comply with such requests within a reasonable timeframe.
We may use trusted third-party tools to support the operation of our website and services. These may include platforms for website analytics, email communications, booking systems, and online meetings.
Some of these service providers may store or process information on servers located outside Australia. While we take reasonable steps to select reputable providers with appropriate privacy and security practices, we cannot guarantee how personal information will be handled once it is transferred to an overseas system.
By using our website or engaging with our services, you acknowledge and consent to the potential overseas handling of personal information in accordance with this policy.
Sensitive information is defined in the Privacy Act 1988 (Cth) to include information or an opinion about matters such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
This website may contain links to other websites. We do not have any control over those websites and are not responsible for the protection and privacy of any personal information that you provide while visiting those websites.
This Privacy Policy applies solely to information collected by this website.
Where reasonable and practicable, we will collect your personal information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your personal information may be disclosed in a number of circumstances, including:
Your personal information is stored in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is, or will be, stored in client files, which will be kept by us for a minimum of seven (7) years.
You may access the personal information we hold about you and request that it be updated or corrected, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
The Access Journey will not charge a fee for your access request but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification from you before releasing the requested information.
It is important to us that your personal information is up to date. We will take reasonable steps to ensure that your personal information is accurate, complete and up to date.
If you believe that the information we hold about you is inaccurate or out of date, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
This Privacy Policy may change from time to time and is available on our website.
If you have any questions or complaints about this Privacy Policy, please contact us at:
📧 info@theaccessjourney.com.au
The content shared on The Access Journey blog is based on a combination of lived experience, personal insight, and professional knowledge in accessible and inclusive tourism.
Posts reflect the personal experiences and perspectives of the author as a person with disability and wheelchair user. These experiences are individual and may not reflect the experiences, access needs, or preferences of all people with disability.
Information shared on this blog is intended to be general in nature and for information and awareness purposes only. It should not be relied upon as professional, legal, medical, or accessibility compliance advice.
Accessibility information, venue features, and travel details are accurate to the best of our knowledge at the time of publication but may change over time. Readers are encouraged to check directly with venues, operators, or service providers to confirm current accessibility details.
The Access Journey is not responsible or liable for any expenses, losses, damages, or costs incurred as a result of information on this website, or on any linked website, being inaccurate, incomplete, or out of date.
Any opinions expressed are our own unless otherwise stated. Where collaborations, hosted experiences, gifted stays, or paid partnerships occur, these will be clearly disclosed within the relevant content.
